How We Help
From your first question to your ongoing plan, we're with you every step of the way. Here's what you can expect when you work with Golden Heart Services.
Understand CFSS
We explain the CFSS program in plain language — what it is, how it works, what it covers, and what it means for you and your family. No jargon, no confusion.
Agency Model & Budget Model
We walk you through the difference between the Agency Model and Budget Model so you can make an informed choice about how your services are delivered.
Rights, Responsibilities & Choices
You have rights under CFSS. We make sure you know them — and help you exercise them with confidence throughout the process.
Develop Your CFSS Service Delivery Plan
We work with you to create a personalized Service Delivery Plan that reflects your goals, needs, and preferences — a document that puts you in control.
Identify Services and Supports
We help you identify the full range of services and supports available to you and match them to your specific situation and goals.
Review and Update Your Plan
Life changes. We help you review and update your plan on an ongoing basis to make sure it continues to meet your needs as your situation evolves.
Understand Provider Options
We help you understand your options for who provides your support — so you can make informed choices about the people who work with you.
Navigate the CFSS Process
From eligibility and assessment to plan development and implementation, we guide you through every step so nothing falls through the cracks.
Ongoing Consultation and Support
Our support doesn't stop when your plan is in place. We're here for ongoing questions, changes, and guidance whenever you need us.
What to Expect When You Work With Us
Reach Out
Contact us by phone, email, or through our website. We'll schedule a time to connect that works for you.
Initial Conversation
We listen to your situation, answer your questions, and explain how CFSS consultation works. There's no pressure — just information.
Consultation & Planning
We work with you to understand your goals and needs, explain your options, and help you develop your CFSS Service Delivery Plan.
Ongoing Support
We stay available for questions, plan updates, and guidance as your needs change over time.